What the allergen options mean
Every one of the 14 allergen rows needs an option before you can press "I've checked all 14".
| Option you set | What you are saying | What guests see |
|---|---|---|
| Off | The dish doesn't contain this allergen. | Nothing for that allergen. |
| Contains | The dish contains it. | "Contains milk" |
| May contain | It might be present, for example from shared equipment. | "May contain milk, ask staff" |
| Can be made without | Shown under a row set to Contains. The kitchen can make the dish without it on request. | When a guest avoids that allergen, the dish shows in its own group, "Can be made without milk on request", with "Prepared in a kitchen that handles milk. Tell staff before ordering." |
What guests see when they filter
Guests tick the allergens they avoid. A dish with none of those allergens marked shows the badge "None declared".
Contains and May contain both stop a dish showing as "None declared" for that allergen. A "Can be made without" dish is never "None declared". It always shows in its own group.
The ⓘ on the allergen menu explains:
None declared means the venue hasn't marked this dish with the allergens you ticked. It doesn't mean free from all traces. Ask staff.
While you change a dish
If you edit a confirmed dish, guests keep seeing the last confirmed version, marked "Being re-checked · ask staff", until you confirm it again.
The line "Always tell staff about your allergy before you order." is printed on every poster and shown on every allergen menu.